Notion – Customer Support – Billing
Notion
About the Role
Notion is hiring a Billing Support Specialist to resolve billing and payment-related issues, collaborate with cross-functional teams, improve payment workflows, and deliver exceptional customer support for global customers.
Basic Qualifications
Bachelor’s Degree.
2+ years of experience in SaaS billing support.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple priorities and work independently.
Preferred Qualifications
Experience with Stripe and Zendesk.
Experience working in a fast-paced startup environment.
Knowledge of SaaS billing and payment systems.
Interest in using AI tools to improve productivity.
Responsibilities
Provide billing and payment support through email, Zoom, and Slack.
Resolve billing discrepancies and payment issues.
Troubleshoot technical and payment-related problems.
Collaborate with finance, engineering, and support teams.
Maintain and report KPIs.
Improve billing workflows and processes.
Create and update knowledge base documentation.
Share best practices with the team.
Required Skills
Billing Support
SaaS Billing
Customer Support
Communication Skills
Problem Solving
Analytical Skills
Organization Skills
Payment Processing
Time Management
Collaboration
Preferred Skills
Stripe
Zendesk
SaaS
Technical Troubleshooting
Documentation
KPI Reporting
Workflow Optimization
AI Tools
Benefits
Competitive salary (Best in Industry).
Opportunity to work with global enterprise customers.
Collaborative and innovative work environment.
Career growth and learning opportunities.
Inclusive and equal opportunity workplace.
Selection Process
Application Screening
Interview(s)
Technical/Role Assessment (if applicable)
Final Selection
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