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Customer Service / Customer Support
International BPO / BPM / Customer Success
Work From Office (WFO)

Customer Service Associate – Semi Voice Process (Blended Process)
Fresher Jobs – IntouchCX

Great news for freshers! IntouchCX
is hiring for Customer Service Associate – Semi Voice Process (Blended Process)
Fresher Jobs in Hyderabad, Telangana
. Read the full requirements below and apply before 14 November 2026
.

Company	IntouchCX
Job Category	Customer Service / Customer Support
Domain	International BPO / BPM / Customer Success
Qualification	10+2 / 3-Year Diploma / Undergraduate / Graduate (Any Stream). Graduation Not Required.
Experience	1–2 Years Minimum (International Semi-Voice Process Experience Mandatory). Job posting headline mentions 1–4 years.
Salary	₹2.5–4 LPA
Job Type	Full-time, Permanent
Work Mode	Work From Office (WFO)
Primary Location	Hyderabad, Telangana
Target Locations	Hyderabad, Telangana
Last Date	14 November 2026
Application Mode	Walk-in Interview / Email / Phone

Apply Now – Walk-in Interview / Email / Phone

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About the Role

IntouchCX is hiring Customer Service Associates for its International Semi-Voice / Chat Process in Hyderabad. Candidates will handle customer queries through chat and voice, provide appropriate solutions, resolve product and service-related concerns, and maintain customer satisfaction.

Basic Qualifications

– 10+2 qualification is mandatory.
– 3-year Diploma holders can apply.
– Undergraduates and graduates from any stream are eligible.
– 1–2 years of International Semi-Voice Process experience is mandatory.
– Excellent verbal and written English communication skills.
– Immediate joiners preferred.

Preferred Qualifications

– Previous experience in International BPO.
– Experience handling international customers through chat and voice.
– Experience in blended customer support processes.

Responsibilities

– Handle customer queries through written communication.
– Manage chat and voice interactions.
– Understand customer queries and requirements.
– Provide suitable solutions to customer concerns.
– Resolve product and service-related queries.
– Maintain high customer satisfaction.
– Maintain accurate customer records.
– Ensure effective customer communication and support.

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Required Skills

– International Semi-Voice Process Experience.
– Excellent English Communication.
– Written Communication.
– Verbal Communication.
– Customer Query Handling.
– Chat Support.
– Voice Support.
– Customer Service.

Preferred Skills

– International Voice Process.
– International Blended Process.
– International Calling.
– International BPO Experience.
– Customer Relationship Management.
– Problem-Solving Skills.

Benefits

– 5 Days Working.
– 2 Rotational Week-Offs.
– Rotational Shifts.
– Free Two-Way Cab Facility.
– Salary Package of ₹2.5–4 LPA.

Selection Process

– Walk-in Interview.
– Communication Skills Assessment.
– Evaluation of International Semi-Voice Process Experience.
– Further interview rounds as per company requirements.
WALK-IN DETAILS:
Date: 7 November – 14 November 2026
Time: 10:00 AM – 4:00 PM
Venue: Building 16, Mindspace, Backside of Inorbit Mall, Hyderabad.
HR Contact: Shaheen Sultana
Contact Number: 7075920680
Email: shaheen.sultana @intouchcx.com
Instructions: Email your updated resume or attend the walk-in interview. Mention HR Shaheen Sultana on your resume.
NOTE: IntouchCX does not charge any fees for recruitment, interviews, training, or onboarding.

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Posted via SLGhiring · Last date to apply: 14 November 2026

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