Shriram Life Insurance – Customer Care Executive (Walk-in)
Shriram Life Insurance
About the Role
Shriram Life Insurance is hiring Customer Care Executives to handle customer queries through calls, emails, and chats. The role focuses on customer support, complaint resolution, retention, CRM updates, and ensuring high-quality customer service while complying with company policies.
Basic Qualifications
Freshers are eligible
Graduation not mandatory
Good communication skills
Basic computer knowledge
Ability to handle customer interactions professionally
Preferred Qualifications
Knowledge of CRM tools
Customer service or BPO experience
Fluency in Tamil, Malayalam, Hindi, Odia, Kannada, or Bengali
Good problem-solving skills
Team player with a positive attitude
Responsibilities
Handle inbound and outbound customer interactions
Resolve customer queries, requests, and complaints
Escalate unresolved issues to relevant teams
Maintain accurate CRM records and call logs
Support customer retention initiatives
Identify cross-selling and upselling opportunities
Prepare daily reports and follow-up updates
Follow company and regulatory compliance guidelines
Participate in training and quality audits
Required Skills
Customer Service
Customer Support
Calls Handling
Communication Skills
CRM
Complaint Resolution
Customer Retention
Data Entry
Problem Solving
Teamwork
Preferred Skills
BPO
Inbound Calling
Outbound Calling
Email Support
Chat Support
MS Office
Time Management
Customer Relationship Management
Multilingual Communication
Sales Support
Benefits
Walk-in opportunity for freshers
Professional training and development
Career growth opportunities
Supportive work environment
Exposure to customer service operations
Selection Process
Walk-in Registration
HR Screening
Communication Round
Operations/Manager Interview
Final Selection
Leave a Reply