Walk-in || Voice Process Executive- Tamil, Malayalam
Techmahindra
About the Role
techmahindra is hiring Customer Success Associates for International Semi Voice Process roles in Hyderabad. The role involves handling customer queries through chat, email, and ticketing systems while providing accurate information and timely resolutions. Candidates will get exposure to global clients and international business processes.
Basic Qualifications
Graduates, Undergraduates, and Postgraduates can apply.
Good English communication skills.
Candidates comfortable working from office can apply.
Minimum 6 months experience in international voice or chat process preferred.
Immediate joiners preferred.
Flexible to work in rotational shifts including night shifts.
Preferred Qualifications
Experience in International Voice Process.
Experience in Chat Support / Semi Voice Process.
Customer service experience.
Knowledge of email and ticket-based support systems.
Responsibilities
Handle customer queries through email, chat, and ticketing systems.
Provide accurate information and timely resolutions.
Maintain professional written communication with customers.
Coordinate with internal teams for issue resolution.
Prepare daily and weekly reports.
Follow process guidelines and quality standards.
Support international clients and customer requirements.
Required Skills
International Voice Process
Semi Voice Process
Customer Support
Good English Communication
Chat Support
Email Support
Problem Solving
Active Listening
Customer Service
Time Management
Preferred Skills
BPO Experience
International Process Experience
Ticketing Tools Knowledge
Customer Relationship Management
Communication Skills
Shift Flexibility
Benefits
Attractive salary package.
Communication and soft skills improvement programs.
Exposure to global clients.
Rotational/fixed shift options.
Fun activities and employee engagement programs.
Two-way cab facility for night shifts within eligible distance.
Selection Process
Resume Screening
JAM (Just A Minute) Round
Assessment Test
Operations Round
Final Selection
WALK-IN DETAILS:
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