IndusInd Nippon Life Insurance – Customer Care Executive
IndusInd Nippon Life Insurance
About the Role
IndusInd Nippon Life Insurance is hiring Customer Care Executives to handle customer interactions, resolve queries, maintain CRM records, and ensure customer satisfaction through high-quality support services.
Basic Qualifications
Bachelor’s degree or equivalent
Freshers can apply
Good verbal and written communication skills
Basic knowledge of MS Office
Customer-oriented mindset
Preferred Qualifications
Experience in customer service or call center roles
Familiarity with CRM tools
Good problem-solving skills
Ability to work collaboratively with teams
Strong organizational skills
Responsibilities
Respond to customer queries and concerns
Provide information about products, services, and policies
Resolve customer complaints and escalate complex issues
Maintain and update customer records in CRM
Follow up with customers for issue resolution
Achieve customer satisfaction and productivity targets
Coordinate with internal teams
Handle inbound and outbound customer calls
Prepare reports and maintain customer interaction records
Required Skills
Customer Service
Customer Support
Communication Skills
CRM
MS Office
Inbound Calling
Outbound Calling
Complaint Resolution
Documentation
Problem Solving
Preferred Skills
Call Center Operations
Customer Relationship Management
Branch Operations
Branch Management
Time Management
Teamwork
Reporting
Data Entry
Interpersonal Skills
Service Quality
Benefits
Opportunity for freshers
Career growth opportunities
Professional work environment
Learning and development support
Exposure to customer service operations
Selection Process
Application Screening
HR Interview
Operations/Manager Interview
Final Selection
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