Apollo Hospitals – Executive – Call Center
Apollo Hospitals
About the Role
Apollo Hospitals is hiring an Executive – Call Center to support customers through a telemedicine platform. The role involves customer communication, maternal health guidance, documentation, reporting, and coordination with internal teams to enhance customer experience.
Basic Qualifications
M.Sc. in Nutrition/Dietetics preferred
Any Graduate or Any Postgraduate
Minimum 1 year of experience in maternity health, wellness, or diet counseling
Strong communication skills in Hindi and English
Proficiency in MS Office (Word, Excel, PowerPoint)
Preferred Qualifications
Passion for health and wellness
Strong organizational and multitasking skills
Customer service or call center experience
Ability to work in rotational shifts
Good decision-making and interpersonal skills
Responsibilities
Communicate with customers via calls and messages
Guide customers on maternal health, wellness, and lifestyle
Educate customers on pre- and post-natal care
Document customer interactions and health metrics
Coordinate with operations, product, and support teams
Prepare health-related content and customer communications
Maintain daily, weekly, and monthly reports in Excel
Deliver quality customer support through the telemedicine platform
Required Skills
Customer Support
Telecalling
Communication Skills
MS Excel
MS Word
PowerPoint
Reporting
Documentation
Computer Proficiency
Customer Relationship Management
Preferred Skills
Diet Counselling
Nutrition
Wellness
Content Writing
Time Management
Teamwork
Decision Making
Problem Solving
Hindi & English Communication
Customer Engagement
Benefits
Opportunity to work with Apollo Hospitals
Professional work environment
Learning and development opportunities
Career growth prospects
Exposure to telemedicine and customer service operations
Selection Process
Application Screening
Functional Interview
HR Interview
Final Selection
Leave a Reply