BPO (Posted by Shining Stars Institution & Travels) – Chat Support Executive
BPO (Posted by Shining Stars Institution & Travels)
About the Role
The Chat Support Executive will assist customers by resolving queries, handling complaints, and providing excellent customer service through chat, voice, or blended support processes. Freshers and experienced candidates are welcome to apply.
Basic Qualifications
Graduation not required (UG/Graduate can apply).
Freshers and experienced candidates can apply.
Good communication skills.
Willingness to work in shifts as per location requirements.
Preferred Qualifications
Experience in BPO or customer support.
Strong problem-solving and multitasking abilities.
Customer-first attitude with empathy and patience.
Ability to work in a team.
Responsibilities
Handle customer complaints and queries.
Provide timely resolutions and follow-up.
Deliver quality customer service.
Build positive relationships with customers.
Support chat, voice, or blended processes.
Maintain service quality standards.
Required Skills
Chat Support
Customer Support
Customer Service
Customer Handling
Communication Skills
Problem Solving
Time Management
Teamwork
Preferred Skills
BPO
Non Voice Process
Voice Process
Blended Process
Email Support
Chat Process
Inbound Process
International Process
Domestic Process
Customer Care
Benefits
Competitive salary with performance incentives.
Health insurance.
Team-building activities and employee rewards.
Flexible working hours or remote work options (where applicable).
Professional development and training opportunities.
Both-side cab facility (Hyderabad).
Selection Process
Walk-in Interview
HR Round
Operations Round
Client Round
Final Selection
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